Shipping and Delivery Policy for Cabswale App
Effective Date: 01/01/2024
- Overview: The Cabswale app connects cab drivers in India to facilitate business exchanges, such as sharing rides, referrals, and job opportunities. As a digital platform, Cabswale does not engage in physical product shipping or delivery. This Shipping and Delivery Policy outlines how services and information are exchanged within the app.
- Digital Services Exchange
- a. Service Delivery:
- • All services facilitated through the Cabswale app, including ride-sharing, referrals, and job opportunities, are delivered digitally. Drivers connect directly within the app to arrange and complete these services.
- • The app provides real-time updates and communication tools to help drivers coordinate and finalize their business exchanges.
- b. Service Completion:
- • Services are considered delivered once both parties have confirmed completion within the app. For instance, in a ride-sharing scenario, service completion occurs when the ride has been successfully completed and acknowledged by both drivers.
- a. Service Delivery:
- No Physical Shipping or Delivery
- • Cabswale does not offer physical products, and therefore, no physical shipping or delivery is involved. All transactions are related to the exchange of services between drivers.
- Responsibility for Service Fulfillment
- a. Driver Responsibility:
- • Drivers are responsible for ensuring the timely and accurate fulfillment of the services they offer through the app. This includes arriving on time for scheduled rides, honoring referrals, and meeting agreed-upon terms for any business exchange.
- • Cabswale does not assume liability for any delays, cancellations, or failures in service delivery between drivers.
- b. Communication:
- • Drivers are encouraged to use the app’s communication features to coordinate and confirm the details of their exchanges. Clear and timely communication helps ensure that services are delivered as expected.
- a. Driver Responsibility:
- Disputes and Resolutions
- a. Handling Disputes:
- • In the event of a dispute regarding service delivery, drivers should first attempt to resolve the issue directly with the other party involved.
- • Cabswale provides tools for communication and documentation but does not intervene in disputes unless there is a violation of the app’s Terms of Service or policies.
- b. Reporting Issues:
- • If a service delivery issue cannot be resolved between drivers, the affected party may report the issue to Cabswale’s support team. While Cabswale may review the situation, it does not guarantee a resolution or compensation.
- a. Handling Disputes:
- Policy Changes
- • Cabswale reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be communicated within the app, and your continued use of the app constitutes acceptance of the revised terms.
- Contact Information
- • If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:
- Email: connect@cabswale.in
- Address: Sahita Cabswale Innovations Private Limited, LOWER GROUND FLOOR, SALCON RASVILAS, D-1, SAKET DISTRICT CENTER, SAKET, NEW DELHI - 110017
- Phone No.: 9403890306