Cancellation and Refund Policy for Cabswale App
Effective Date: 01/01/2024
- Overview: The Cabswale app connects cab drivers in India to facilitate business exchanges such as sharing rides, referrals, and job opportunities. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed within the app. By using Cabswale, you agree to these terms.
- Cancellation Policy
- a. Cancellations by Drivers:
- • If you need to cancel a business exchange (e.g., a shared ride or referral), you can do so directly through the app.
- • Cancellations should be made as soon as possible to allow other drivers to make alternative arrangements.
- • Frequent or last-minute cancellations may result in penalties, including suspension or termination of your Cabswale account.
- b. Cancellations Due to Unforeseen Circumstances:
- • In the event of unforeseen circumstances (e.g., vehicle breakdown, medical emergency), drivers are encouraged to communicate promptly with the other party involved in the business exchange.
- • Cabswale will not be held responsible for cancellations due to such circumstances, but will assist in facilitating alternative arrangements where possible.
- a. Cancellations by Drivers:
- Refund Policy
- a. Non-Refundable Transactions:
- • Payments made directly between drivers for services exchanged through Cabswale are nonrefundable. It is the responsibility of the drivers involved to agree on terms before completing a transaction.
- • Cabswale does not facilitate or process refunds for services exchanged between drivers.
- b. Refunds for Cabswale Fees:
- • If you have been charged a fee by Cabswale for a specific service (e.g., premium features or enhanced visibility within the app), refunds will only be considered in cases of technical errors or incorrect billing.
- • Refund requests must be submitted within [insert number] days of the transaction by contacting our support team at [insert contact details].
- • Approved refunds will be processed within [insert number] business days and credited back to the original payment method.
- a. Non-Refundable Transactions:
- Disputes Between Drivers
- • Cabswale acts as a platform to connect drivers and is not responsible for resolving disputes between users.
- • Drivers are encouraged to communicate directly with each other to resolve any issues related to cancellations or refunds.
- • If a dispute arises that cannot be resolved amicably, Cabswale may review the situation but is not obligated to intervene or provide a refund.
- Changes to Cancellation and Refund Policy
- • Cabswale reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be communicated within the app, and your continued use of the app constitutes acceptance of the revised terms.
- Contact Information
- • If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at:
- Email: connect@cabswale.in
- Address: Sahita Cabswale Innovations Private Limited, LOWER GROUND FLOOR, SALCON RASVILAS, D-1, SAKET DISTRICT CENTER, SAKET, NEW DELHI - 110017
- Phone No.: 9403890306
By using Cabswale, you acknowledge that you have read, understood, and agree to these Terms of Service.